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Terms of sales

Art.1 – General/Application/Opposability

The sales of INNOVATIVE AUDIO ENGINEERING SAS (the vendor) are made exclusively to these terms and conditions of sale, unless express and formal waiver from us.
Information contained in prospectuses, brochures and any other form of communication concerning the rates of the services proposed, as well as the declarations of the salesmen and technicians of the company have only an indicative value. Any verbal command will presume irrevocably accepting our terms of sale. Any contrary condition posed by the buyer will be, in the absence of express and formal acceptance, unenforceable against the vendor whatever the moment when it could have been brought to his attention. The fact that the vendor does not prevail at a given moment of any of these general conditions of sale can not be interpreted as a waiver of any of the said conditions at a later date.
The customer acknowledges having, prior to the placing of the order, taken cognizance of the whole information constituting the General Conditions of Sale and the measure of the device herein.

Art.2 – Ordering/Prices

To place an order, the customer must be over 18 years old. The order can not be registered on the website only if the user has clearly identified himself by completing the online order form.
Any order implies acceptance of prices and description of products available for sale.
Any dispute on this point will occur in the context of a possible exchange and guarantees hereinafter mentioned. The vendor agrees to honor orders received on the website only within the limits of available stocks of products. In the absence of product availability the vendor agrees to inform the customer as soon as possible.

Art.3 – Delivery

1- The modalities

Delivery address

The products are delivered to the address indicated by the customer on the online order form.

Procedures to be followed when receiving the goods and transfer of risk

The delivery is considered made by the vendor when the goods are delivered to the carrier.
The delivery bill provided by the carrier, dated and signed by the customer upon delivery of the product and including a delivery number of the delivering carrier, will constitute proof including transport and delivery. By express agreement, the carrier is an agent of the customer.
It is therefore up to the Customer to exercise any recourse himself, without the responsibility of the vendor can not be blamed for any reason whatsoever (delay, damages, total or partial losses).
Concerning the arrangements to be made regarding the carrier, and for information only, the vendor informs the customer that the latter must, when the goods are delivered, make the declaration of the conformity and good condition of the delivered objects before signing the acknowledgment of receipt of the parcel. These latter must correspond in quantity and quality to the particulars given on the waybill.

  • If, during this verification, the customer notices any damage, he must refuse the delivery of the products ordered, or issue reservations on the waybill (These reservations must be complete, accurate, dated and signed on the waybill, to be confirmed within ten days by letter with acknowledgment of receipt addressed to the carrier and for information copy to
    INNOVATIVE AUDIO ENGINEERING SAS). Do not forget to keep a duplicate of the packing slip that mention your reservations.
  • In case of error on the goods, and after informing the vendor, the customer agrees to return the erroneous product within seven (7) days of receipt, provided that it is
    returned to the vendor without opening his packaging, in good condition, in its original packaging, and accompanied by the customer’s shopping list. Upon receipt of the product, the vendor will return at his expense the product ordered by the customer.


2- The deadlines

The time of receipt of the products is on average 4 weeks from the payment of the order.
Delivery times due to the carrier may increase this period and are not the responsibility of the vendor.

The delivery times are functions of the supply and transport possibilities selected by the vendor and therefore indicated on the site for information only. Deliveries are made only according to the availabilities and in the order of arrival of the orders. Delays in delivery times can not give rise to the payment of damages, withholdings, or cancellation of orders in progress. However, if 2 months (two months) after the indicative date of delivery the product has not been delivered, for any other cause than a case of force majeure, the sale can be solved at the request of one or the other party by registered letter with acknowledgment of receipt. The vendor will be entitled, without prejudice to his other rights, either to postpone the delivery, or to cancel all or part of the agreement without being required to pay damages, and retains the right to be paid for them. Goods already delivered, without any compensation being able to be opposed by the buyer. The customer can only obtain the return of his deposit to the exclusion of any other compensation or damages. Are considered in particular case of force majeure or as a cause of exoneration of responsibility, discharging the salesman of his obligation to deliver: the war, the riot, the fire, the flood, the snow, the strikes, the accidents, and the impossibility of being supplied. The vendor will keep the buyer informed, in a timely manner, of the cases and events listed above. In addition, if the vendor was unable to deliver the goods for reasons beyond his control, he would be entitled, without prejudice to his other rights, either to postpone the delivery or to cancel all or part of the goods. The agreement without being required to pay damages, and retain the right to be paid for the goods already delivered, without any compensation being able to be opposed by the buyer. The vendor reserves the right to make deliveries in whole or in part. In any case, the delivery within the deadlines can intervene only if the customer is up to date of its obligations towards the salesman whatever the cause.


3- Shipping costs

The shipping costs are fixed for each product offered by the online store and explicitly indicated during the validation of the basket.


4- Payment

General informations

This site allows you to pay your order directly online, by means of the following credit cards: MasterCard, EuroCard, VISA and by entering the 16 numbers of your card, the cryptogram and its expiry date. It is also possible to order via a Paypal account, bank transfer or bank check (only Metropolitan France and Corsica).

Payment by PayPal (with account or simple Blue Card) :

Paypal allows you to pay your order by credit card without having a customer account.
Secured, the number of your credit card is never revealed to the merchants. 100% protection against unauthorized payments made from your account. Each purchase is confirmed by a receipt.
Convenient: Pay faster when you buy online. Pay with your card or bank account. You have the choice. You do not need to re-enter your information. If you already have a PayPal account, use it directly and pay for your order safely without disclosing your bank details.

Your order is validated as soon as Paypal confirms your payment.

Payment by bank transfer

If you wish to pay by bank transfer, you fill in your basket, as for a card payment, and you choose the bank to bank transfer payment icon. Your order will be registered in our database. Our bank details will be sent by e-mail with the order form and displayed on the screen at the end of the order. Your order will be processed and shipped upon receipt of your transfer by our bank. Remember to report it to us by email at: as soon as the transfer was made for a better reactivity.

Payment by bank check

Article L112-8 of the Financial French law which states that the check is a means of valid and legal settlement but it is in no case, obligatory and forced, only are the settlements in fiduciary money. Customers who live in Metropolitan France / Corsica and wish to make a payment by check can send us directly their order with payment by mail to the following address :
31560 CALMONT – France


In case of payment by check, it will be important to specify in addition to references and quantities ordered: your name, first name, delivery address, telephone and your e-mail address. The check will be made payable to INNOVATIVE AUDIO ENGINEERING in euros and the amount of the payment must be increased by the participation to the shipping costs indicated on the order page of the validated basket. For this you will want to carry out the ordering process online until the payment stage, starting with the registration as a user of the site. In addition to the order form published on the site, the client must comply with the following rules :

  • 1 piece of ID is required for payment by check
  •  pieces of ID are required for any payment by check from 150 € TTC
  • Bank check requested from 2 000 € TTC


Company/association check

  • Company check: KBIS less than 6 months + CNI photocopy of the manager
  • Association check: Statutes of the association + CNI photocopy of the president or treasurer


Only the following pieces of ID are accepted :

  • National Identity Card (only new ones)
  • Driver’s license
  • Passport
  • Resident Card


Your check, equal to the amount of the goods and transportation costs, will be cashed on the day of receipt.

Art.4 – Interest due to late payment

In accordance with Article L441-6 of the French Commercial Code, interest on late payment is due to the vendor if he has not received payment within ten (10) days of the due date indicated on the bill. The interest rate applied by the vendor is 10% + the legal interest rate for the current year, due from the first day of delay. These interests are payable without any prior recall.

Art.5 – Guarantee

Our products are guaranteed 2 years (two years) parts and labor. The guarantee is limited to the replacement of the defective parts after their return. Return postage manufacturer are the responsibility of the customer. The costs of redirection to the address of the customer remain the responsibility of the vendor. The devices must be carefully packaged in the original packaging and accompanied by a copy of the purchase invoice which certifies the warranty period. Please attach a letter explaining the nature of the problem encountered. In general, the warranty excludes wear parts such as loudspeakers. This contractual warranty is reserved for products subject to normal use and is in addition to the legal guarantee applicable to any hidden defects in the product sold (article 1641 of the Civil Code). In this case, the customer is reminded that he must act “promptly” from the discovery of the hidden defect (Article 1648 of the Civil Code) and provide proof of the existence of such a defect. Unless otherwise specified by the vendor, the return of products must be made to the following address :
31560 Calmont – France

Art.6 – Retractation period

In accordance with the law on distance selling you have a withdrawal period of 7 days from the date of receipt of the package in which case you will be refunded or the product will be exchanged.
Products must be returned to us in their original packaging and in perfect condition. The return costs are the responsibility of the customer.

Art.7 – Retention of title

In accordance with the law of May 12, 1980, the ownership of the goods will be transferred to the buyer only after complete payment of the product or products. It should be understood by perfect payment the cashing by the vendor of the full payment of the price in principal and accessory. The customer undertakes to take all measures to avoid their distraction, pledge, seizure by third parties. Checks and bills of exchange are considered as means of payment only as from their actual collection. The buyer must take all the necessary insurance to cover the risks of the goods upon delivery. In case of seizure or any other intervention of a third party on the goods, the customer must imperatively inform the vendor without delay in order to allow him to oppose and preserve his rights; the customer is also prohibited from pledging or assigning as security the ownership of the goods.

Art.8 – Customer files

In order to meet your needs and provide a service remotely, we are required to record certain information about you, such as your name and surname, your address. This information is essential for the processing and delivery of your orders. The information thus collected is for internal use only. Under the Data Protection Act of 06/01/1978, you have the right to access and modify this information.

Art.9 – Attribution of jurisdiction

The parties will seek an amicable solution to any different arising from the execution of these General Conditions of Sale.
In the absence of an amicable settlement, the dispute will be subject to French law and each party gives exclusive jurisdiction to the competent courts of the place of the registered office of INNOVATIVE AUDIO ENGINEERING SAS (Toulouse).

Art.10 – Data protection

In order to provide you suitable services, we may be led to ask you some personal data. The Vendor commits to respect your private life and protect the communicated information. In particular personal data is confidential and is treated as such. The Vendor collects personal information related to the User only for the requirements of the services proposed on the Site. On that account the Vendor commits expressly not to proceed to any treatment incompatible with the Site purpose, not to publish , disclose or transmit information concerning the User without prior agreement from him. In France, personal data is protected by Law n∞ 78-87 of 6 January 1978, Law n∞ 2004-801 of 6 August 2004, the Article L.26-13 of Penal Code and the European Directive of 24 October 1995. No personal information related to the User of the Site is either collected or published in secret ; neither exchanged, transferred, given way or sold on any media to a third party. The only case when the above mentioned information would be transmitted is in the assumption the Vendor or one of its entities would be bought out together with its rights to a potential purchaser who would be at its turn bound with the same obligation concerning data safeguarding and modification against the User of Site. According to the provisions of Article 34 of Law n∞ 48-87 of 6 January 1978, the Customer disposes of access rights, rectification and modification of nominative data about himself collected while sending a postal standard mail to the next address:
31560 CALMONT – France
The Customer will have to indicate his name or corporate name, his physical and/or electronic contact information and if necessary the reference he disposes of as member of the Site. The modification will take place in a reasonable timeframe as from the reception of the Customerís mail. For any information related to protection of personal data, you may consult the site of Commission Informatique et LibertÈ (

Art.11 – Final provisions

In addition French law applies to these provisions. French law is also exclusively applicable when deliveries are made to Customers abroad.
If individual provisions of these General Terms & Conditions of Business become invalid, the remaining provisions stay in force.